Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 2 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

All online sales are done through Etsy who collects all buyer’s information for purchasing purposes. I use Etsy tools to create labels and message box to follow up with clients.

Frequently Asked Questions

Sizing details

All jewelry is measured exactly from end to end, including closure. We have provided an online ruler in listings to help with measurement. If you have any questions, please email me for more information.

Custom and personalized orders

Unfortunately I don’t have any equipment to print initials or names, so I cannot create a personalized item. However, I may be able to add a letter initial small pendant for that effect. So just email me and let me know about it if that is something you would like. I will be more than happy to work with that idea 😊

Care instructions

* All our products are made with genuine leather cords, so they need to stay away from water or humidity.

* We anti-tarnish treat all silver plated metals in beads and closures. We also provide an anti tarnish tab in the box for additional protection.

* For all alpaca pendants, we provide a polish pad to bring back its brightness when needed. I like that alpaca can be polished as many times you want and it shines again every time, making it a long lasting metal.

You can always email me directly for any situation and I will be happy to help you🧚‍♀️

Gift wrapping and packaging

All jewelry is packed in a silver color square box 3 1/2 in x 3 1/2 in x 1 in which goes inside a translucent orange silk bag with our store's card.

Satisfaction Guaranteed

If you have any issues with your jewelry, please email me directly immediately and let me know.
I understand that something may not fit as you expected or look on you the way you wanted. It is hard when buying online these things since you cannot try them out before buying. So no worries with our online store! I will be more than happy to work something out with you so you are satisfied.


With love
Andrea

Will pendants made with alpaca change color?

Yes, they do, but you can polish away any type of tarnish and it shines again.
We include one polish pad for that purpose. I was also able to polish away humidity stains and scratches with fine steel wool #000 sold in Home Depot. When using the white polish pad, the pendant shines and looks new again. I like alpaca because it is a long lasting metal and looks beautiful.